Shipping information
Ⅰ. Delivery Scope and Method
- Global Delivery: Our platform is dedicated to providing delivery services to customers all over the world, and we will endeavor to deliver goods to you wherever you are.
- Cooperative Express: We cooperate with a number of internationally renowned logistics companies, including DHL, UPS, FedEx, TNT, and local postal systems, to ensure that the goods can reach your designated location quickly and safely.
- Delivery time: In general, the goods will be out of the warehouse within 48 hours after the order is confirmed, the international transportation time depends on the proximity of the destination and the efficiency of customs clearance, usually delivered within 7 to 14 working days, remote areas may be extended.
Ⅱ. Delivery Charges
- Free shipping threshold: Some products can enjoy free delivery service if they reach a certain amount, please refer to the product page or the tips in the shopping cart for the specific amount.
- Real-time calculation: For orders that do not meet the conditions for free shipping, the system will automatically calculate the delivery cost based on the weight, volume and destination of the goods, and the exact amount will be displayed at checkout.
Ⅲ. Special Instructions
- Tariffs and Taxes: Users should note that some countries/regions may impose additional tariffs or other taxes on imported goods, and such costs will be borne by the buyer and are not included in the offer.
- Force majeure factors: bad weather, political unrest, natural disasters and other unforeseen events may affect the delivery time, we are not responsible for delays caused by such circumstances.
Ⅳ. Signing and Inquiry
- Signing instructions: The recipient should go to the designated place to collect the parcel in time after receiving the logistics notice, check whether the outer package is intact before opening the box, and have the right to refuse acceptance if it is damaged.
- Tracking parcels: After the order is out of the warehouse, we will send the logistics single number by e-mail, you can log on to the website of the appropriate courier company to check the latest delivery progress.
Ⅴ. Change and Cancel
- If you need to modify the delivery address or cancel the order, please contact our customer service center as soon as possible, the order has not yet been shipped can be changed free of charge, has been shipped can not be intercepted in the middle of the process, can only wait until the receipt of the goods and then go through the return procedures.
We are committed to providing efficient and reliable delivery services, so that every customer can enjoy a convenient and pleasant shopping experience. If you have any questions or suggestions, please feel free to consult our online customer service, we will be happy to answer you.